Mission, Vision, and Values

Mission

To develop and deliver quality benefits and services to our customers while safeguarding the integrity of the Trust.

Vision

Enhance the well-being of our members by delivering expert guidance, strong sustainable benefit programs, and an exceptional customer experience.

Values

• Integrity – We earn the trust of our members by keeping our promises. We maintain their confidence by adhering to the highest standards of ethical conduct in all of our activities.
• Respect – We appreciate the diversity of those we serve and we treat each individual with respect. We listen to our members, we are helpful and courteous and we make their needs our highest priorities.
• Quality – We believe in providing quality service that is timely, accurate, thorough and accessible. We approach the challenges of the future by continuously improving our service through creativity and innovation.
• People – We strive to develop employees to their fullest potential and foster diversity and team effort. Enthusiasm, skill, dedication and pride in their work make them our most valuable assets.